Leah Alexandra Jewelry

Visit our Help Centre for answers on orders, shipping, returns, and sizing, or contact the Leah Alexandra team for support.

Help Center | Leah Alexandra Jewelry

How do I book an appointment?

What is your cancellation policy?

How much do Spark bracelets cost?

Can my piece be custom-made with a clasp?

How many charms do you offer?

Can I switch my spark bracelet to the other wrist?

What happens if my spark bracelet breaks or stretches?

What is your Spark Warranty?

Can I remove my spark piece at home if needed?

How do I care for my welded (Spark) pieces?

What happens if I need to remove my welded jewelry?

WELDED JEWELRY

In-Store Purchases Return & Exchange Policy

Final Sale & Non-Refundable Items

Can my welcome discount be used in-store?

Pre-Order & Made-To-Order Items

LAJ purchased from other retailers

In Person Sample Sale Return & Exchange Policy

IN-STORE POLICIES

Can I pick up my order in person?

Can I modify or cancel my order?

Can I change the shipping address on my order?

My tracking says delivered, but I haven’t received my order. What should I do?

How will my jewelry be packed?

Do you offer gift wrapping or gift notes?

What is CHECKOUT+?

ONLINE ORDERS

Sale & Discounted Items

Sample Sale Return & Exchange Policy

PROMOTION & SALE POLICIES

Before You Purchase

Design & Production

Materials & Wearability

Custom Builder Warranty

Caring for Your Spark Jewelry

Terms & Conditions

Warranty, Wear & Policy

CUSTOM JEWELRY BUILDER

Is your jewelry Hypoallergenic and Nickel-Free?

What materials are your pieces made from?

Is Gold Vermeil or Goldfill the Same as Solid Gold?

Are your gemstones real?

Where are your gems sourced from?

How do I put a photo in my locket?

Requesting modifications to existing pieces?

PRODUCT INFORMATION

Pricing

Taxes & Duties

PRICING INFORMATION

How do I care for my Jewelry?

How do I care for my permanent and fine welded pieces?

What to know about wearing stones?

How to care for Herringbone chains?

WEAR & CARE

Chains & Necklaces

Bracelets & Anklets

Rings

Ring Resizing

SIZE GUIDE

What is a Digital Gift Card?

When can I expect to receive my Digital Gift Card?

I can't seem to find my Digital Gift Card, where did it go?

Are Gift Cards final sale?

Where can I use my Gift Card?

When does my Gift Card expire?

What if I lose my Gift Card?

GIFT CARDS

What is your Warranty?

Do you offer a repair service?

My Spark item broke. How can I get it fixed?

WARRANTY & REPAIR

Online Purchases Returns & Exchanges Policy

How to return or exchange my item(s) online?

Returns with CHECKOUT+

Exchanges

Final Sale Items

Promotional Codes

RETURN & EXCHANGES

What is Shop Pay?

Which countries can use Shop Pay

How do Shop Pay Installments work?

Are Shop Pay Installments available for in-store purchases?

Can I return an order paid with Shop Pay Installments?

When will I see my refund?

Who do I contact for Shop Pay payment issues?

SHOP PAY INSTALLMENTS

Spark Studio appointments, welded jewelry care, and re-sparks.

Returns, exchanges, pick ups, and policies.

Modify, cancel, or change your online order

Sale and discounted item policies including returns & exchanges

Online custom jewelry builder policies, warranty coverage, jewelry care, and design information

Tips for keeping your Leah Alexandra pieces looking beautiful.

Sizing guide for necklaces, bracelets, anklets, rings, and more.

How to use, policies, expiration, and more

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