All discounted purchases, including sitewide promotions and Sample Sale items, are Final Sale and not eligible for return. Our 10% welcome offer for signing up to our email list is eligible for return or exchange. This code is valid for one-time use

All discounted purchases, including sitewide promotions and Sample Sale items, are Final Sale and not eligible for return.&#xA0;Our 10% welcome offer for signing up to our email list is eligible for return or exchange. This code is valid for one-time use only. Once redeemed, it cannot be reapplied to a new order and cannot be combined with any other promotions or discounts.

Sale & Discounted Items

All items purchased during a Sample Sale are Final Sale and are not eligible for returns,  exchanges, replacements or price adjustments. Items in our Sample Sale are one-of-a-kind and are sold as is. We do not offer price matching. If your item becom

All items purchased during a Sample Sale are Final Sale and are not eligible for returns, &#xA0;exchanges, replacements or price adjustments.&#xA0;Items in our Sample Sale are one-of-a-kind and are sold as is. We do not offer price matching.If your item becomes damaged, please note that Sample Sale items are not covered by our warranty for repairs or replacements. For repairs, please contact a local jeweler.Leah Alexandra Jewelry reserves the right to refuse any returns that do not comply with our policies.

Sample Sale Return & Exchange Policy

Leah Alexandra Jewelry

Find answers about Leah Alexandra's promotions and sales, including how discounts work, eligibility, and current offers.

Promotion and Sales Policies | Leah Alexandra Jewelry

Sale and discounted item policies including returns & exchanges

PROMOTION & SALE POLICIES

How do I book an appointment?

What is your cancellation policy?

How much do Spark bracelets cost?

Can my piece be custom-made with a clasp?

How many charms do you offer?

Can I switch my spark bracelet to the other wrist?

What happens if my spark bracelet breaks or stretches?

What is your Spark Warranty?

Can I remove my spark piece at home if needed?

How do I care for my welded (Spark) pieces?

What happens if I need to remove my welded jewelry?

WELDED JEWELRY

In-Store Purchases Return & Exchange Policy

Final Sale & Non-Refundable Items

Can my welcome discount be used in-store?

Pre-Order & Made-To-Order Items

LAJ purchased from other retailers

In Person Sample Sale Return & Exchange Policy

IN-STORE POLICIES

Can I pick up my order in person?

Can I modify or cancel my order?

Can I change the shipping address on my order?

My tracking says delivered, but I haven’t received my order. What should I do?

How will my jewelry be packed?

Do you offer gift wrapping or gift notes?

What is CHECKOUT+?

ONLINE ORDERS

Before You Purchase

Design & Production

Materials & Wearability

Custom Builder Warranty

Caring for Your Spark Jewelry

Terms & Conditions

Warranty, Wear & Policy

CUSTOM JEWELRY BUILDER

Is your jewelry Hypoallergenic and Nickel-Free?

What materials are your pieces made from?

Is Gold Vermeil or Goldfill the Same as Solid Gold?

Are your gemstones real?

Where are your gems sourced from?

How do I put a photo in my locket?

Requesting modifications to existing pieces?

PRODUCT INFORMATION

Pricing

Taxes & Duties

PRICING INFORMATION

How do I care for my Jewelry?

How do I care for my permanent and fine welded pieces?

What to know about wearing stones?

How to care for Herringbone chains?

WEAR & CARE

Chains & Necklaces

Bracelets & Anklets

Rings

Ring Resizing

SIZE GUIDE

What is a Digital Gift Card?

When can I expect to receive my Digital Gift Card?

I can't seem to find my Digital Gift Card, where did it go?

Are Gift Cards final sale?

Where can I use my Gift Card?

When does my Gift Card expire?

What if I lose my Gift Card?

GIFT CARDS

What is your Warranty?

Do you offer a repair service?

My Spark item broke. How can I get it fixed?

WARRANTY & REPAIR

Online Purchases Returns & Exchanges Policy

How to return or exchange my item(s) online?

Returns with CHECKOUT+

Exchanges

Final Sale Items

Promotional Codes

RETURN & EXCHANGES

What is Shop Pay?

Which countries can use Shop Pay

How do Shop Pay Installments work?

Are Shop Pay Installments available for in-store purchases?

Can I return an order paid with Shop Pay Installments?

When will I see my refund?

Who do I contact for Shop Pay payment issues?

SHOP PAY INSTALLMENTS