We want you to love your Leah Alexandra pieces. Please review the guidelines below for returns and exchanges on online and in-store purchases. Before initiating a return, please ensure your item meets our Return Guidelines. For all returns and exchan

We want you to love your Leah Alexandra pieces. Please review the guidelines below for returns and exchanges on online and in-store purchases.Before initiating a return, please ensure your item meets our Return Guidelines. For all returns and exchanges, regular-priced items must be in their original condition &#x2014; unworn, unused, and unaltered.A valid order number and the email address used at checkout are required to initiate a return or exchange online. You can also visit one of our retail locations.<ul><li style="font-size: 16px;">Within 14 days from the delivery date (online purchases) or purchase date (in-store purchases): Receive a full refund to your original payment method or a merchandise credit.</li><li style="font-size: 16px;">Within 30 days of purchase: Eligible for an exchange or store credit.</li><li style="font-size: 16px;">After 30 days: Returns and exchanges are no longer accepted.</li></ul>Items purchased using a discount code (including our 10% welcome offer) are eligible for return or exchange. However, as these codes are single-use, they cannot be reused once applied.For items purchased through one of our authorized resale partners, please contact the original location of purchase directly for return assistance and next steps.<h3 id="spark-studio-welded-jewelry">SPARK STUDIO (WELDED JEWELRY)</h3>All our Spark Studio items are considered final sale and are not eligible for returns. Please read over our welded jewelry warranty and contact info@leahalexandra.com if you have any questions.SALE &amp; DISCOUNTED ITEMSAll discounted purchases, including sale items and Sample Sale items, are Final Sale and not eligible for return.Please review product details and sizing carefully before placing your order. Kindly reference our <a style=" text-decoration: none;">size guide.</a>Other discounts are not eligible to be stacked with any sitewide or other promotional offers.FINAL SALE ITEMSMany of our pieces are made in-house and crafted specifically for each order, the following items are considered final sale and are not eligible for refund:<ul><li style="font-size: 16px;">Made-to-order items, including all pieces from the Spark Studio Collection and Permanent Jewelry created through the Custom Spark Builder</li><li style="font-size: 16px;">Engraved or personalized items</li><li style="font-size: 16px;">Custom items</li><li style="font-size: 16px;">Promotional or sale items marked as Final Sale, including all items purchased during sample sales (for warranty coverage information, please click <a href="https://leahalexandra.com/pages/faq?hcUrl=%252Fen-US%252Fwhat-is-your-warranty-policy-3448820">here</a>)</li><li style="font-size: 16px;">Gift cards</li><li style="font-size: 16px;">Items purchased through third-party retailers, events or wholesale partners</li></ul>&#xA0;If you have questions, please reach out to us at info@leahalexandra.com before sending your item.&#xA0;Leah Alexandra Jewelry reserves the right to refuse any returns that do not comply with our policies. <h2 id="isPasted">Initiating an Online Return</h2>CANADA ORDERSFor customers in Canada and the U.S., returns and exchanges can be processed through our online Return &amp; Exchange Portal. At checkout, you&apos;ll have the option to add Free Returns to your order for a small upfront fee. When Free Returns is added, we cover the cost of your return shipping label &#x2014; no additional fees when you send your item back.If Free Returns was not added at checkout, you will be responsible for the cost of your return shipping label.<a href="https://leahalexandra.myshopify.com/apps/redo/returns-portal/login?referralId=69f0d2411fbdca76cf43c4b5" title="https://leahalexandra.myshopify.com/apps/redo/returns-portal/login?referralId=69f0d2411fbdca76cf43c4b5" target="_blank" style=" text-decoration: inherit;">Return &amp; Exchange Portal</a> US &amp; INTERNATIONAL ORDERSAt this time, our online returns portal is only available for Canadian orders. If you are an international customer, please contact our customer care team at info@leahalexandra.com so we can provide the next steps to process your return.We are unable to offer exchanges for international orders so they must be processed as a return and repurchase.US &amp; international customers are responsible for return shipping costs. We strongly recommend using a trackable and insured shipping method, as Leah Alexandra is not responsible for items lost or damaged in transit.Once your return is received, it will be inspected. If approved, your order will be refunded or credited in line with our Return Policy, less any shipping fees and applicable duties or taxes.

Return & Exchange Policy

Checkout+ is an optional add-on available at checkout that gives you free returns and exchanges on eligible Canada-based online orders. For a small fee of ~$1.98, you can enjoy a smoother return experience with no return shipping costs. If you select

Checkout+ is an optional add-on available at checkout that gives you free returns and exchanges&#xA0;on eligible Canada-based online orders.&#xA0;For a small fee of ~$1.98, you can enjoy a smoother return experience with no return shipping costs. <h2 data-section-id="xkg63p" data-start="580" data-end="616" id="what-do-i-get-with-checkout">What do I get with Checkout+?</h2><ul data-start="618" data-end="880"><li data-section-id="19dam3t" data-start="618" data-end="757" style="text-align: left; font-size: 16px;">Free returns &amp; exchanges If you&#x2019;re not completely satisfied, you can return or exchange your item at no additional shipping cost.</li><li data-section-id="kmbzqf" data-start="759" data-end="880" style="font-size: 16px;">Easy return portal Skip the back-and-forth &#x2014; submit your return in just a few clicks through our online portal.</li></ul><h2 data-section-id="u1eypi" data-start="887" data-end="910" style="text-align: left;" id> </h2><h2 data-section-id="u1eypi" data-start="887" data-end="910" style="text-align: left;" id="how-do-i-use-it">How do I use it?</h2>If you selected Checkout+ at checkout:<ul data-start="951" data-end="1104"><li data-section-id="1t8quz4" data-start="951" data-end="989" style="font-size: 16px;">Go to our Return &amp; Exchange Portal</li><li data-section-id="s0h76e" data-start="990" data-end="1020" style="font-size: 16px;">Submit your return request</li><li data-section-id="1e98gd2" data-start="1021" data-end="1104" style="font-size: 16px;">Follow the instructions to send your item back with a prepaid label (if eligible)</li></ul><a href="https://leahalexandra.com/apps/redo/returns-portal/login?referralId=69f0d2411fbdca76cf43c4b5">RETURN PORTAL</a><a href="https://leahalexandra.com/apps/redo/returns-portal/login?referralId=69f0d2411fbdca76cf43c4b5">&#xA0;</a>(Canada only) <h2 data-section-id="qz7n2n" data-start="1467" data-end="1502" style="text-align: left;" id="pickups-with-checkout">Pickups with Checkout+</h2>For pickup orders, Checkout+ is also available. You can still return or exchange items in-store as usual. However, if you live far or prefer added convenience, opt into Checkout+ and we can process your return online through the <a href="https://leahalexandra.com/apps/redo/returns-portal/login?referralId=69f0d2411fbdca76cf43c4b5">Return &amp; Exchange Portal.</a> <h2 data-section-id="qz7n2n" data-start="1467" data-end="1502" style="text-align: left;" id="if-checkout-is-not-selected">If Checkout+ is not selected</h2><ul data-start="1504" data-end="1629" style="text-align: center;"><li data-section-id="1i50q2p" data-start="1504" data-end="1550" style="text-align: left; font-size: 16px;">You can still return or exchange your item</li><li data-section-id="1echg4p" data-start="1551" data-end="1629" style="text-align: left; font-size: 16px;">However, you will be responsible for paying for your return shipping label</li></ul><h2 data-section-id="3opsrm" data-start="1636" data-end="1663" style="text-align: left;" id="-1"> </h2><h2 data-section-id="3opsrm" data-start="1636" data-end="1663" style="text-align: left;" id="us--international-orders">US &amp; International Orders</h2>Checkout+ is currently not available for international orders outside of Canada. US &amp; International customers must contact customer care at <a data-start="1811" data-end="1833" rel="noopener">info@leahalexandra.com</a> for return instructions.<h2 data-section-id="ecnnmp" data-start="1245" data-end="1269" id="important-details">Important Details</h2><ul data-start="1271" data-end="1460"><li data-section-id="1m5trnl" data-start="1271" data-end="1325" style="font-size: 16px;">Checkout+ must be selected at the time of purchase</li><li data-section-id="1ptx4rv" data-start="1326" data-end="1373" style="font-size: 16px;">It cannot be added after an order is placed</li><li data-section-id="1m0okr5" data-start="1374" data-end="1409" style="font-size: 16px;">The $1.98 fee is non-refundable</li><li data-section-id="igcaqs" data-start="1410" data-end="1460" style="font-size: 16px;">Only available for Canada orders</li></ul>

Returns with CHECKOUT+

Leah Alexandra Jewelry

Learn about Leah Alexandra's return and exchange policy, including timelines, eligibility, and how to start a return or exchange.

Return & Exchange Help | Leah Alexandra Jewelry

RETURN & EXCHANGES

How do I care for my welded (Spark) pieces?

What is your Spark Warranty?

How do I book an appointment?

What is your cancellation policy?

How much do Spark bracelets cost?

Can my piece be custom-made with a clasp?

How many charms do you offer?

What happens if I need to remove my welded jewelry?

WELDED JEWELRY

In-Store Purchases Return & Exchange Policy

Final Sale & Non-Refundable Items

Can my welcome discount be used in-store?

Pre-Order & Made-To-Order Items

LAJ purchased from other retailers

In Person Sample Sale Return & Exchange Policy

IN-STORE POLICIES

Can I pick up my order in person?

Can I modify or cancel my order?

Can I change the shipping address on my order?

My tracking says delivered, but I haven’t received my order. What should I do?