RETURN & EXCHANGES
Return and exchange policies
Online Purchases Returns & Exchanges Policy
For all online returns and exchanges, regular-priced items must be in their original condition — unworn, unused, and unaltered with its original packaging. A valid order number and the email address used at checkout are required to initiate a return
How to return or exchange my item(s) online?
Before sending your pieces back to us, please ensure your item meets our Return Guidelines. We’re sorry your item didn’t work out, but we’re here to help. You can start a return or exchange through our portal here.
Returns with CHECKOUT+
Checkout+ is an optional add-on available at checkout that gives you free returns and exchanges on eligible Canada and U.S. online orders. For a small fee of ~$1.98, you can enjoy a smoother return experience with no return shipping costs. If you sel
Exchanges
We’re happy to offer straight exchanges in-store & a seamless process online, subject to item availability. If you’d like to proceed with an exchange or return online, please use the portal here. For any additional questions or concerns, contact us a
Final Sale Items
Because many of our pieces are made in-house and crafted specifically for each customer and order, the following items are considered final sale and are not eligible for refund:. Made-to-order items, including all Permanent Jewelry styles from the Sp
Sample Sale Return & Exchange Policy
All items purchased during a Sample Sale are Final Sale and are not eligible for returns, exchanges, replacements or price adjustments. Items in our Sample Sale are one-of-a-kind and are sold as is. We do not offer price matching. If your item becom
Promotional Codes
Our 10% Welcome Offer for signing up to our email list is valid for one-time use only. Orders placed using this code are eligible for return or exchange in accordance with our Returns Policy. Once the code has been redeemed, it cannot be reissued or