Return & Exchange PolicyUpdated 14 minutes ago
We want you to love your Leah Alexandra pieces. Please review the guidelines below for returns and exchanges on online and in-store purchases.
Before initiating a return, please ensure your item meets our Return Guidelines. For all returns and exchanges, regular-priced items must be in their original condition — unworn, unused, and unaltered.
A valid order number and the email address used at checkout are required to initiate a return or exchange online. You can also visit one of our retail locations.
- Within 14 days from the delivery date (online purchases) or purchase date (in-store purchases): Receive a full refund to your original payment method or a merchandise credit.
- Within 30 days of purchase: Eligible for an exchange or store credit.
- After 30 days: Returns and exchanges are no longer accepted.
Items purchased using a discount code (including our 10% welcome offer) are eligible for return or exchange. However, as these codes are single-use, they cannot be reused once applied.
For items purchased through one of our authorized resale partners, please contact the original location of purchase directly for return assistance and next steps.
SPARK STUDIO (WELDED JEWELRY)
All our Spark Studio items are considered final sale and are not eligible for returns. Please read over our welded jewelry warranty and contact [email protected] if you have any questions.
SALE & DISCOUNTED ITEMS
All discounted purchases, including sale items and Sample Sale items, are Final Sale and not eligible for return.
Please review product details and sizing carefully before placing your order. Kindly reference our size guide.
Other discounts are not eligible to be stacked with any sitewide or other promotional offers.
FINAL SALE ITEMS
Many of our pieces are made in-house and crafted specifically for each order, the following items are considered final sale and are not eligible for refund:
- Made-to-order items, including all pieces from the Spark Studio Collection and Permanent Jewelry created through the Custom Spark Builder
- Engraved or personalized items
- Custom items
- Promotional or sale items marked as Final Sale, including all items purchased during sample sales
- Gift cardsItems purchased through third-party retailers, events or wholesale partners
If you have questions, please reach out to us at [email protected] before sending your item.
Leah Alexandra Jewelry reserves the right to refuse any returns that do not comply with our policies.
Initiating an Online Return
CANADA & U.S. ORDERS
For customers in Canada and the U.S., returns and exchanges can be processed through our online Return & Exchange Portal. At checkout, you'll have the option to add Free Returns to your order for a small upfront fee. When Free Returns is added, we cover the cost of your return shipping label — no additional fees when you send your item back.
If Free Returns was not added at checkout, you will be responsible for the cost of your return shipping label.
INTERNATIONAL ORDERS
At this time, our online returns portal is only available for Canadian and U.S. orders. If you are an international customer, please contact our customer care team at [email protected] so we can provide the next steps to process your return.
We are unable to offer exchanges for international orders so they must be processed as a return and repurchase.
International customers are responsible for return shipping costs. We strongly recommend using a trackable and insured shipping method, as Leah Alexandra is not responsible for items lost or damaged in transit.
Once your return is received, it will be inspected. If approved, your order will be refunded or credited in line with our Return Policy, less any shipping fees and applicable duties or taxes.