ONLINE ORDERS
Can I pick up my order in person?
Yes! Skip the shipping fees by selecting local pickup at checkout. Orders can be picked up at either of the following locations:. Please note: Pickup is only available at these two locations due to inventory. Orders placed before 9:30 am PST are usua
Can I modify or cancel my order?
We begin processing orders promptly at 9:30am PST on weekdays.If you need to cancel or modify your order, please email [email protected] or call us at (604) 771-0645 before 9:30 am PST on the same business day the order was placed or much sooner
Can I change the shipping address on my order?
If you've entered an incorrect shipping address, please email us right away at [email protected] with your order number and the correct address. We begin processing orders promptly at 9:30am PST on weekdays, so we can only make address changes i
My tracking says delivered, but I haven’t received my order. What should I do?
Not to worry! Occasionally, parcels are pre-scanned as "delivered" while still en route. In most cases, your order will arrive within 24 hours of the delivery scan. In the meantime, here are a few things to check:. If your package still hasn’t arrive
How will my jewelry be packed?
Every order comes with a Leah Alexandra fabric pouch and jewelry box. Online orders are shipped in a branded box, and receipts are emailed separately, so you can ship directly to the gift recipient without any pricing included.
Do you offer gift wrapping or gift notes?
We don’t offer traditional gift wrapping, but your order will be beautifully packaged and ready to gift. You can add a complimentary handwritten gift message by leaving your note in the "order note" section before checkout. In-store purchases are pla
LAJ purchased from other retailers
If you purchased an item from an outside retailer and need it repaired, you must bring it to the original retailer where it was purchased. We are only responsible for pieces purchased directly from leahalexandra.com and Leah Alexandra Jewelry boutiqu
What is CHECKOUT+?
Checkout+ is an optional add-on available at checkout that gives you free returns and exchanges on eligible Canada and U.S. online orders. For a small fee of ~$1.98, you can enjoy a smoother return experience with no return shipping costs. If you sel