Can I modify or cancel my order?Updated 5 months ago

We begin processing orders promptly at 9:30am PST on weekdays.

If you need to cancel or modify your order, please email [email protected] or call us at (604) 771-0645 before 9:30 am PST on the same business day the order was placed or much sooner. We’re only able to make changes if we receive your request before the order is processed.

If your order has already shipped, you're welcome to request a return for eligible items by following our returns process.  

We do not offer refunds on the following:

• Made-to-order pieces, including all items from the Spark Collection
• Custom jewelry, including engraveable or personalized items
• Promotional or sale items marked as final sale
• Gift cards
• Items purchased through third-party retailers

In some cases, we may be able to offer an exchange for the above items at our discretion. If you have questions or would like to inquire about an exchange, please contact us at [email protected] before sending your item back.

We appreciate your understanding, as these items are crafted specially for you.