IN-STORE POLICIES
In-Store Purchases Return & Exchange Policy
Regular-priced items may be returned or exchanged in-store, as long as they are in their original condition — unworn, unused, unaltered, and with original packaging. A valid order number or email used for original purchase is required as proof of pur
Final Sale & Non-Refundable Items
Because many of our pieces are made in-house and crafted specifically for each customer and order, the following items are considered final sale and are not eligible for refund:. That said, we understand that every situation is unique. If you have qu
Can my welcome discount be used in-store?
Yes! Our Welcome 10% offer can be used both online and in-store. If you’re shopping in-store, just bring the original email with your unique code so our team can apply it for you. Using the welcome code does not make your order final sale — regular r
Pre-Order & Made-To-Order Items
Most pre-order and custom made-to-order items have a standard production timeline of 8-10 weeks, not including shipping, unless a different timeline is specifically indicated (for example, items made in-house like Spark pieces etc., which are complet
LAJ purchased from other retailers
If you purchased an item from an outside retailer and need it repaired, you must bring it to the original retailer where it was purchased. We are only responsible for pieces purchased directly from leahalexandra.com and Leah Alexandra Jewelry boutiqu
In Person Sample Sale Return & Exchange Policy
All items purchased during our in-person and online Sample Sale are Final Sale and are not eligible for returns or exchanges. Size exchanges for the same style can be approved on a case-by-case basis. Items in our Sample Sale are one-of-a-kind and ar