Final Sale & Non-Refundable ItemsUpdated a month ago

Because many of our pieces are made in-house and crafted specifically for each customer and order, the following items are considered final sale and are not eligible for refund:

• Made-to-order items, including all Permanent Jewelry styles from the Spark Studio Collection. This also includes charms, connectors & cord pieces. 
• Engagement Rings
• Engraved or personalized item
• Custom items including custom sizing requests, modifications and special orders.  
• Promotional or sale items marked as Final Sale (including online & in-person sample sale items) 
• Gift cards
• Items purchased through third-party retailers, events or wholesale partners

That said, we understand that every situation is unique. If you have questions or concerns and would like to inquire about our policy, please reach out to us at [email protected].