We’ve adjusted our return policy so you can gift LAJ with confidence this holiday season!. Orders placed between November 18 and December 24 can be returned or exchanged until January 31 in accordance with the policy outlined below. All items must be

<h3 style="text-align: center;" id="2026-holiday-season---beginning-november-18-2026">2026 Holiday Season - beginning November 18, 2026</h3><p dir="ltr" id="isPasted" style="text-align: center;"><span style="text-decoration:none;">We&#x2019;ve adjusted our return policy so you can gift LAJ with confidence this holiday season!</span></p><p dir="ltr"><span style="text-decoration:none;">Orders placed between <strong>November 18</strong> and <strong>December 24</strong> can be returned or exchanged until January 31 in accordance with the policy outlined below.</span></p><p dir="ltr"><span style="text-decoration:none;">All items must be unworn, undamaged, and returned in their original packaging. Return approval is subject to inspection upon receipt.</span></p><h2 dir="ltr" id><br></h2><h2 dir="ltr" id="sales-policies">Sales Policies</h2><ul><li dir="ltr" id="isPasted" style="font-size: 16px;"><span style="text-decoration: none;">Items will not be eligible for price-matching discounted rates.</span></li><li dir="ltr" id="isPasted" style="font-size: 16px;"><span style="text-decoration: none;">Discounts are not applicable to gift cards. If a discount is used to purchase a discount, the order will be cancelled and refunded.&#xA0;</span></li><li dir="ltr" id="isPasted" style="font-size: 16px;"><span style="text-decoration: none;">Warranty coverage will still apply to items purchased during our Black Friday Sales Event.</span></li><li dir="ltr" id="isPasted" style="font-size: 16px;"><span style="text-decoration: none;">For recommended order placement dates, please review our&#xA0;</span><span style="text-decoration: none;"><a href="https://leahalexandra.com/pages/faq?hcUrl=%252Fen-US%252Fholiday-shipping-times-8048394">Holiday Shipping Times</a>. We recommend ordering as early as possible during peak season!</span></li></ul><h2 dir="ltr" id="-1"><br></h2><h2 dir="ltr" id="returns--exchanges">Returns &amp; Exchanges</h2><ul><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;"><u>Regular-priced items</u> may be returned for a refund, exchange, or store credit up until January 31, 2027.</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Sale items, <strong>including purchases made during our Black Friday Sales Event&#xA0;</strong>(November 18-30), cannot be refunded but will be eligible for exchange up until January 31. If you&apos;re doing a <u>size exchange only</u>, the original discount will be honoured. Exchanges for different items that are not on sale will not receive the discount.</span></p><ul><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">The same policy applies to <strong>Cyber Monday&#xA0;</strong>and <strong>Boxing Day&#xA0;</strong>sales events.</span></p></li></ul></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Final Sale items will not be eligible for refund, exchange, or store credit. A return will not be processed for Final Sale items.&#xA0;</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Checkout+ Free Returns will not be available for online purchases during any sitewide sales.</span></p></li></ul><h3 id="-2"><br></h3><h3 id="final-sale-items">Final Sale Items</h3><ul><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Gift Cards</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Engraved items</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Made-to-Order pieces</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;"><a href="https://leahalexandra.com/pages/welded-jewelry">Spark Studio pieces</a>&#xA0;(including clasped items)</span></p><ul><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Not sure whether your purchase is a Spark Studio creation? Reach out to us at <a data-fr-linked="true" href="mailto:info@leahalexandra.com">info@leahalexandra.com</a>!&#xA0;</span></p></li></ul></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr">Custom creations</p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr">Items created through our virtual <a href="https://leahalexandra.com/collections/custom-bracelet-builder">Bracelet Builder &#xA0;</a></p></li></ul><p dir="ltr" style="text-align: left;"><br></p><p dir="ltr" style="text-align: center;"><em id="isPasted">Questions? Please reach out to <a href="mailto:info@leahalexandra.com">info@leahalexandra.com</a>&#xA0;</em></p><p><br></p>

Holiday Sales Policy

Delivery timelines may vary depending on your location and chosen courier. Delivery times are also weather-dependent. We always recommend ordering early during peak season so we can ensure your pieces arrive right on time!. (varies by province)

<div data-rid="e80ac599-a7a7-450b-9e3e-7ae9db561024" id="isPasted"><h2 style="text-decoration: inherit; text-align: center;" id="order-before-930-am-pst-on-the-holiday-order-deadline-to-receive-your-shipment-by-december-24th"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Order before 9:30 AM PST on the Holiday Order Deadline to receive your shipment by <strong>December 24th.</strong></span></h2></div><p style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">Delivery timelines may vary depending on your location and chosen courier. Delivery times are also weather-dependent. We always recommend ordering early during peak season so we can ensure your pieces arrive right on time!</span></p><p style="text-align: center;"><br></p><table style="margin-right: calc(-4%); width: 104%;"><thead><tr><th style="background-color: rgb(196, 169, 135); width: 14.9571%;"><div style="text-align: center;"><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">Region</span></div></th><th style="width: 34.4649%; background-color: rgb(196, 169, 135);"><div style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif;"><span style="color: rgb(0, 0, 0);">Shipping Method</span></span></div></th><th style="width: 19.9225%; background-color: rgb(196, 169, 135);"><div style="text-align: center;"><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">Time</span></div></th><th style="width: 30.4492%; background-color: rgb(196, 169, 135);"><div style="text-align: center;"><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;">Last Day to Order</span></div></th></tr></thead><tbody><tr><td style="width: 15.0289%;" rowspan="2"><p><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;"><br></span></p><div style="text-align: center;"><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;"><strong>Canada</strong></span></div><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;"><br><br></span></td><td style="width: 34.4649%;"><div style="text-align: center;"><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;">Standard<span style="font-size: 12px;">&#xA0;<em>(Canada Post Expedited Parcel)</em></span></span></div></td><td style="width: 19.9225%;"><div style="text-align: center;"><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;">2-7 business days <em><span style="font-size: 12px;">(varies by province)</span></em></span></div></td><td style="width: 30.4492%; background-color: rgb(255, 255, 255);"><div style="text-align: center;"><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;"><strong>December 16</strong></span></div></td></tr><tr><td style="width: 34.4649%;"><div style="text-align: center;"><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;">Express<span style="font-size: 11px;"> </span><span style="font-size: 12px;"><em>(Canada Post Xpresspost)</em></span></span></div></td><td style="width: 19.9225%; text-align: center;"><div style="text-align: center;"><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;">2-4 business days&#xA0;</span></div><p><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;"><em><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;" id="isPasted"><em><span style="font-size: 12px;">(varies by province)</span></em></span></em></span></p></td><td style="width: 30.4492%; background-color: rgb(255, 255, 255);"><div style="text-align: center;"><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;"><strong>December 18</strong></span></div></td></tr><tr><td style="width: 15.0289%;" rowspan="2"><p><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;"><br></span></p><div style="text-align: center;"><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;"><strong>USA</strong></span></div><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;"><br><br></span></td><td style="width: 34.4649%;"><div style="text-align: center;"><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;">Standard<strong>&#xA0;</strong><span style="font-size: 12px;"><em>(Canada Post/USPS Tracked Packet)</em></span></span></div></td><td style="width: 19.9225%;"><div style="text-align: center;"><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;">7-10 business days&#xA0;</span></div></td><td style="width: 30.4492%; background-color: rgb(255, 255, 255);"><div style="text-align: center;"><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;"><strong>December 14</strong></span></div></td></tr><tr><td style="width: 34.4649%;"><div style="text-align: center;"><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;">Express <span style="font-size: 12px;"><em>(Canada Post/USPS Xpresspost)</em></span></span></div></td><td style="width: 19.9225%;"><div style="text-align: center;"><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;">3-5 business days&#xA0;</span></div></td><td style="width: 30.4492%; background-color: rgb(255, 255, 255);"><div style="text-align: center;"><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;"><strong>December 17</strong></span></div></td></tr><tr><td style="width: 14.9571%;"><div style="text-align: center;"><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;"><strong>International&#xA0;</strong></span></div></td><td style="width: 34.4649%;"><div style="text-align: center;"><span style="color: rgb(16, 19, 20);"><span style="font-family: Arial, Helvetica, sans-serif;">Standard<em>&#xA0;</em></span><span style="font-size: 12px; font-family: Arial, Helvetica, sans-serif;"><em>(DHL)</em></span></span></div></td><td style="width: 19.9225%;"><div style="text-align: center;"><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;">5-7 business days</span></div></td><td style="width: 30.4492%; background-color: rgb(255, 255, 255);"><div style="text-align: center;"><span style="color: rgb(16, 19, 20); font-family: Arial, Helvetica, sans-serif;"><strong>December 18</strong>&#xA0;<br><em><span style="font-size: 12px;">(Earlier for remote destinations&#x2014; we recommend December 12)</span></em></span></div></td></tr></tbody></table><h2 data-start="1833" data-end="1845" id><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(16, 19, 20);"><br></span></h2><ul><li><h2 data-start="1833" data-end="1845" id="delivery-timelines-may-vary-by-destination-weather-and-courier-capacity"><span style="font-size: 16px;">Delivery timelines may vary by destination, weather, and courier capacity.</span></h2></li></ul><ul data-start="1846" data-end="2164"><li data-start="1925" data-end="2029"><p data-start="1927" data-end="2029">US &amp; International orders may experience delays due to customs processing, which are outside our control.</p></li><li data-start="2030" data-end="2164"><p data-start="2032" data-end="2164">If your country doesn&#x2019;t appear at checkout, it may be outside our current delivery zones.</p></li><li data-start="2030" data-end="2164"><p data-start="2032" data-end="2164">Leah Alexandra is not responsible for shipments that become lost or damaged during transit once collected by the courier.&#xA0;</p></li></ul><p><br></p><p data-start="2032" data-end="2164" style="text-align: center;"><em>Questions? Please reach out to <a href="mailto:info@leahalexandra.com">info@leahalexandra.com</a>&#xA0;</em></p><p><br></p>

Holiday Shipping Times

Leah Alexandra Jewelry

Learn about Leah Alexandra's holiday shipping deadlines, order policies, and return windows to make sure your gifts arrive on time.

Holiday Policies | Leah Alexandra Jewelry

HOLIDAY POLICIES

How do I care for my welded (Spark) pieces?

What is your Spark Warranty?

How do I book an appointment?

What is your cancellation policy?

How much do Spark bracelets cost?

Can my piece be custom-made with a clasp?

How many charms do you offer?

What happens if I need to remove my welded jewelry?

WELDED JEWELRY

In-Store Purchases Return & Exchange Policy

Final Sale & Non-Refundable Items

Can my welcome discount be used in-store?

Pre-Order & Made-To-Order Items

LAJ purchased from other retailers

In Person Sample Sale Return & Exchange Policy

IN-STORE POLICIES

Can I pick up my order in person?

Can I modify or cancel my order?

Can I change the shipping address on my order?

My tracking says delivered, but I haven’t received my order. What should I do?