SHIPPING POLICIES
Online Purchases Returns & Exchanges Policy
For all online returns and exchanges, regular-priced items must be in their original condition — unworn, unused, and unaltered with its original packaging. A valid order number and the email address used at checkout are required to initiate a return
How to return or exchange my item(s) online?
Before sending your pieces back to us, please ensure your item meets our Return Guidelines. We’re sorry your item didn’t work out, but we’re here to help. You can start a return or exchange through our portal here.
Exchanges
We’re happy to offer straight exchanges in-store & a seamless process online, subject to item availability. If you’d like to proceed with an exchange or return online, please use the portal here. For any additional questions or concerns, contact us a
Processing Times
While we aim to ship all orders as quickly as possible, please allow 1-2 business days for processing. Please note that orders placed during a sale typically take an additional 3-5 business days to process.
Returns with CHECKOUT+
Checkout+ is an optional add-on available at checkout that gives you free returns and exchanges on eligible Canada and U.S. online orders. For a small fee of ~$1.98, you can enjoy a smoother return experience with no return shipping costs. If you sel
Pricing
We’re based in Vancouver, Canada, and all orders are processed in Canadian Dollars (CAD). If you're browsing from outside of Canada, prices will automatically display in your local currency (such as USD, AUD, or GBP) for your convenience. You can als
Taxes & Duties
Prices on our website reflect product costs and do not include taxes or import fees. Within Canada: Applicable sales tax will be added at checkout. U.S. orders: Due to ongoing changes in cross-border regulations and global trade conditions, shipments
Sale & Discounted Items
All discounted purchases, including sitewide promotions and Sample Sale items, are Final Sale and not eligible for return. If you need a different size or item, please reach out, as exchanges may be considered on a case-by-case basis and availability
Pre-Order & Made-To-Order Items
Most pre-order and custom made-to-order items have a standard production timeline of 8-10 weeks, not including shipping, unless a different timeline is specifically indicated (for example, items made in-house like Spark pieces etc., which are complet
Final Sale Items
Because many of our pieces are made in-house and crafted specifically for each customer and order, the following items are considered final sale and are not eligible for refund:. Made-to-order items, including all Permanent Jewelry styles from the Sp
Sample Sale Return & Exchange Policy
All items purchased during a Sample Sale are Final Sale and are not eligible for returns or exchanges. Size exchanges for the same style can be approved on a case-by-case basis. Items in our Sample Sale are one-of-a-kind and are sold as is. We do not