What is your warranty policy?Updated 2 hours ago

At Leah Alexandra, we stand behind the quality of our jewelry. All pieces from our regular collections are covered by a one-year warranty against manufacturing defects. 

Our 1 year warranty covers the repair or replacement of any jewelry piece (excluding Spark Studio) determined by our team to have a manufacturing defect.

You can learn more about our Spark Studio warranty here.

For items purchased through one of our authorized resale partners, please contact the original location of purchase directly for warranty assistance and next steps.

Online Requests

To submit a warranty request, please contact our Customer Care team at [email protected] or submit a request through our online warranty portal, including:

• Your order number or proof of purchase

• Clear photos of the damaged area

• A brief description of the issue

Our team will review the request and determine the appropriate solution.

What the Warranty Covers

• Manufacturing defects in craftsmanship or materials

• Structural issues that occur within the warranty period

What the Warranty Does Not Cover

The warranty does not cover damage caused by:

• Normal wear and tear

• Plating wear or fading

• Tarnishing

• Improper care or storage

• Exposure to chemicals or chlorine

• Damage from impact, bending, or friction