What is your warranty policy?Updated 9 hours ago
At Leah Alexandra, we stand behind the quality of our jewelry. All pieces from our regular collections, excluding Spark Studio items, are covered by a one-year warranty against items determined by our team to have a manufacturing defect. A one-time replacement or complimentary repair may be offered under this policy. Our Customer Care and production teams will collaborate to determine best next steps for your case.
Your warranty period is valid for one year from the original purchase date. If a replacement is issued during this period, the replacement will remain covered only for the remainder of the original warranty period and will not begin a new one-year warranty.
Kindly note that herringbone chains, custom creations, or any items purchased during a sale/promotion are considered final sale and are not covered by our standard one-year warranty.
Spark Studio items are not covered by our standard warranty policy. To learn more about coverage for Spark Studio items, please click here.
Due to the delicate structure of herringbone chains, kinks or tears that occur from wear cannot be repaired and are not covered under our standard warranty policy.
For items purchased through one of our authorized resale partners, please contact the original location of purchase directly for warranty assistance and next steps.
Please note that items purchased during Sample Sale, Black Friday, Anniversary Sale, or other promotional events are considered final sale and are not eligible for warranty coverage.
Online Requests
To submit a warranty request, please contact our Customer Care team at [email protected] or submit a request through our online warranty portal, including:
Your order number or proof of purchase
Clear photos of the damaged area
A brief description of the issue
Our team will review the request and determine the appropriate solution. You may also submit a warranty request directly through our online portal. To proceed, please ensure that you are submitting a warranty claim, and not a return request.
A Message to our US & International Customers:
Please note that our online portal does not support international warranty claims. For warranty inquiries for customers located outside Canada, please contact our Customer Care team directly at [email protected]. Please note that LAJ does not cover shipping costs for returns or warranty claims originating outside of Canada.
Coverage Details
What the Warranty Covers
Manufacturing defects in craftsmanship or materials
Structural issues that occur within the warranty period
What the Warranty Does Not Cover
Damage determined by our team to be a result of normal wear and tear
Plating wear, colour fading, or tarnishing
Damage determined by our team to be a result of improper care or storage
Damage as a result of exposure to chemicals or chlorine
Damage from impact, bending, or friction
Items purchased during sale events, including but not limited to: Black Friday, Anniversary Sale, Sample Sale, or any other promotional periods