Leah Alexandra 

<p>If you have questions about your payment schedule, declined transactions, or installment changes, please contact Shop Pay support directly at <a data-fr-linked="true" href="https://help.shop.app/en/shop" id="isPasted">https://help.shop.app/en/shop</a>.</p>

If you have questions about your payment schedule, declined transactions, or installment changes, please contact Shop Pay support directly at https://help.shop.app/en/shop.

Who do I contact for Shop Pay payment issues?

SHOP PAY INSTALLMENTS

How do I book an appointment?

What is your cancellation policy?

How much do Spark bracelets cost?

Can my piece be custom-made with a clasp?

How many charms do you offer?

Can I switch my spark bracelet to the other wrist?

What happens if my spark bracelet breaks or stretches?

What is your Spark Warranty?

Can I remove my spark piece at home if needed?

How do I care for my Permanent (Spark) pieces?

Materials Guide

Custom Spark Builder – Important Information & Policy

SPARK STUDIO

In-Store Purchases Return & Exchange Policy

Final Sale & Non-Refundable Items

Can my welcome discount be used in-store?

Pre-Order & Made-To-Order Items

LAJ purchased from other retailers

In Person Sample Sale Return & Exchange Policy

IN-STORE POLICIES

What is your Warranty?

Do you offer a repair service?

My Spark item broke. How can I get it fixed?

WARRANTY & REPAIR

Can I pick up my order in person?

Can I modify or cancel my order?

Can I change the shipping address on my order?

My tracking says delivered, but I haven’t received my order. What should I do?

How will my jewelry be packed?

Do you offer gift wrapping or gift notes?

What is CHECKOUT+?

ONLINE ORDERS

Online Purchases Returns & Exchanges Policy

How to return or exchange my item(s) online?

Exchanges

Processing Times

Returns with CHECKOUT+

Pricing

Taxes & Duties

Sale & Discounted Items

Final Sale Items

Sample Sale Return & Exchange Policy

SHIPPING POLICIES

Before You Purchase

Design & Production

Materials & Wearability

Spark Studio & Permanent Jewelry

Spark Warranty

Caring for Your Spark Jewelry

Terms & Conditions

CUSTOM SPARK BUILDER POLICY

Can I order a custom piece?

Requesting modifications to existing pieces?

How can I replace a lost earring?

How do I put a photo in my locket?

What materials are your pieces made from?

Where are your gems sourced from?

Are your gemstones real?

Is Gold Vermeil or Goldfill the Same as Solid Gold?

Is your jewelry Hypoallergenic and Nickel-Free?

PRODUCTS & MATERIALS

How do I care for my Jewelry?

How do I care for my permanent and fine welded pieces?

What happens if I need to remove my Spark piece?

What to know about wearing stones?

How to care for Herringbone chains?

Custom Spark Builder – Warranty, Wear & Policy

WEAR & CARE

Chains & Necklaces

Bracelets & Anklets

Rings

Ring Resizing

SIZE GUIDE

What is a Digital Gift Card?

When can I expect to receive my Digital Gift Card?

I can't seem to find my Digital Gift Card, where did it go?

Are Gift Cards final sale?

Where can I use my Gift Card?

When does my Gift Card expire?

What if I lose my Gift Card?

GIFT CARDS

What is Shop Pay?

Which countries can use Shop Pay

How do Shop Pay Installments work?

Can I return an order paid with Shop Pay Installments?

Are Shop Pay Installments available for in-store purchases?

When will I see my refund?

Who do I contact for Shop Pay payment issues?Updated 5 months ago