Do you offer a repair service?Updated 15 days ago

We’re happy to offer complimentary repairs for select pieces purchased from a Leah Alexandra Boutique or through our website that are within the one-year warranty period.

If your item has been damaged and requires repair, please email our Customer Care team at [email protected] with a photo of the damage and proof of purchase (Order #XXXXXX) so we can assist you. You may also complete a warranty request directly through our online portal. 

Most repairs are completed within 3-5 business days after arriving at our studio, depending on the nature of the repair. During busy seasons, repair times may be slightly longer. If you need your piece returned by a specific date, please let our Customer Care team know before sending it in, and we'll do our best to accommodate your timeline.

For repairs outside of our one-year warranty, we’re still happy to help whenever possible. Please note that a repair fee may apply, along with any applicable shipping costs.

Repairs for Purchases from Other Retailers: Leah Alexandra pieces purchased through an authorized retailer or third-party stockist may be eligible for repair. Each request is reviewed on a case-by-case basis to confirm the piece is an authentic Leah Alexandra design and that we still have the materials and tools required to complete the repair. Repair fees may apply. Please reach out to our Customer Care team at [email protected] with photos of your piece, proof of purchase (if available), and we'll let you know the next steps.

US & International Repairs: Customers outside of Canada are responsible for all shipping costs to and from our studio, as well as any applicable duties, taxes, or customs fees.