Every piece created through our Custom Spark Builder or Spark Studio is handcrafted specifically for you. This includes:. Because every piece is custom-sized, personalized, and made-to-order, all purchases are FINAL SALE and are not eligible for canc

<h2 id="isPasted">Before You Purchase</h2><p>Every piece created through our Custom Spark Builder or Spark Studio is handcrafted specifically for you.</p><p>This includes:</p><ul data-spread="false"><li>Custom Spark Builder creations (online)</li><li>Permanent Jewelry chains</li><li>Spark pieces with clasps</li><li>Charms</li><li>Connectors</li><li>Cord pieces</li><li>Personalized and custom-designed jewelry</li></ul><p>Because every piece is custom-sized, personalized, and made-to-order, all purchases are&#xA0;<strong>FINAL SALE</strong> and are not eligible for cancellation, return, exchange, refund, or store credit once production has begun.</p><p>By completing your purchase, you acknowledge that your jewelry is being made specifically for you and agree to this policy.</p><p>Repairs may be available depending on the nature of the issue and applicable warranty coverage.</p>

Before You Purchase

Every Spark piece is individually handcrafted by our LAJ Spark Technicians and Production Team. Due to the handmade nature of each design:. Natural gemstones, birthstones, pearls, and other genuine materials naturally vary in colour, shape, texture,

<h2 id="isPasted">Design &amp; Production</h2><p>Every Spark piece is individually handcrafted by our LAJ Spark Technicians and Production Team.</p><p>Due to the handmade nature of each design:</p><ul data-spread="false"><li>Slight variations in sizing, spacing, proportions, placement, and overall appearance are normal.</li><li>Final sizing is approximate and may vary depending on chain style and selected components.</li><li>Charms, connectors, stones, and decorative elements will be positioned in the manner deemed most secure, balanced, and aesthetically appropriate.</li><li>Digital previews and product renderings are for illustration only and may differ slightly from the finished piece.</li></ul><p>Natural gemstones, birthstones, pearls, and other genuine materials naturally vary in colour, shape, texture, size, and appearance. These natural characteristics make every piece unique and are not considered manufacturing defects.</p><p>Because some chains and components are not structurally compatible, certain charm, connector, or add-on combinations available in-store may not be available within the online Custom Spark Builder to ensure long-term durability and wearability.</p><p>If you have special requests regarding sizing, placement, engraving, or design, please include detailed instructions in the <em>Order Notes</em> at checkout. While we will always do our best to accommodate requests, they cannot be guaranteed unless confirmed by our team.</p><p>Kindly reach out to our team at <a data-fr-linked="true" href="mailto:info@leahalexandra.com">info@leahalexandra.com</a> with any questions!&#xA0;</p>

Design & Production

Your design may include solid gold, gold fill, gold vermeil, sterling silver, or other specialty materials. Each material has unique wear characteristics, colour tones, aging patterns, and care requirements. For the most consistent appearance and lon

<h2 id="isPasted">Materials &amp; Metal Care</h2><p>Your design may include solid gold, gold fill, gold vermeil, sterling silver, or other specialty materials.</p><p>Each material has unique wear characteristics, colour tones, aging patterns, and care requirements.</p><p>For the most consistent appearance and longevity, we do not recommend mixing different metal types within the same design, particularly between solid gold, gold fill, and vermeil.</p><p><br></p><h3 id="wearability-notice">Wearability Notice</h3><p>Spark jewelry is designed for everyday wear; however, certain charms, connectors, stones, and decorative elements are naturally more delicate than chain-only designs.</p><p>Where applicable, a Delicate Item Notice will appear within the Custom Spark Builder.</p><p>For maximum longevity, we may recommend wearing delicate pieces on necklaces whenever possible, as bracelets experience significantly greater movement, friction, and impact.</p><p id="isPasted">Charms, connectors, stones, pearls, and decorative add-on components are not repairable if damaged through normal wear, impact, bending, stretching, pulling, or accidental breakage. These components are also <strong>not covered</strong> under our Spark Warranty.</p>

Materials & Wearability

Our online Custom Spark Builder brings the Spark Studio experience to everyone. Just like in-store, you’ll customize your piece by choosing your chain and any charms or connectors, and each piece is made to your selected design and measurements. In S

<h2 id="isPasted">Spark Studio &amp; Permanent Jewelry</h2><p id="isPasted">Our online Custom Spark Builder brings the Spark Studio experience to everyone. Just like in-store, you&#x2019;ll customize your piece by choosing your chain and any charms or connectors, and each piece is made to your selected design and measurements.</p><p id="isPasted">In Spark Studio, your jewelry is custom-sized, professionally welded for permanent wear (or finished with a clasp, if preferred or better suited to your lifestyle), and strength-tested by our spark technicians before you leave. Online, every piece is custom-made with a clasp instead of a weld, using the same craftsmanship and attention to detail.</p><p>As each piece is made specifically for you, all Spark Studio and Custom Builder pieces are<strong>&#xA0;final sale.</strong> Complimentary re-sparks are available for all Leah Alexandra permanent jewelry chains with your original order number across all of our locations.&#xA0;</p>

Spark Studio & Permanent Jewelry

Spark Studio pieces include fine-welded chains, charms, connectors, and permanent jewelry designed for long-term wear. Each piece is custom-sized and specially made for the individual customer, making them final sale. Before you leave your appointmen

<h2 data-start="203" data-end="220" id="isPasted" style="text-align: center;">Spark Studio, Custom Spark Builder &amp; Permanent Jewelry</h2><p data-start="286" data-end="515" id="isPasted">Spark Studio pieces include fine-welded chains, charms, connectors, and permanent jewelry designed for long-term wear. Each piece is custom-sized and specially made for the individual customer, making them<strong>&#xA0;final sale.</strong></p><p data-start="517" data-end="689">Before you leave your appointment and for all orders, our Spark technicians perform strength and quality tests to ensure the chain is securely welded and ready for everyday wear. Re-sparks for all LAJ items are complimentary and unlimited.</p><p data-start="517" data-end="689"><br></p><h3 data-start="938" data-end="966" id="isPasted">What the Warranty Covers</h3><ul data-start="967" data-end="1096"><li data-start="967" data-end="1020"><p data-start="969" data-end="1020">Manufacturing defects in craftsmanship or materials</p></li><li data-start="1021" data-end="1096"><p data-start="1023" data-end="1096">Structural issues that occur within the warranty period</p></li></ul><p data-start="1023" data-end="1096" style="line-height: 1;"><br></p><h3 data-start="1098" data-end="1134" id="what-the-warranty-does-not-cover">What the Warranty Does Not Cover</h3><p data-start="1135" data-end="1184">The warranty does not cover damage caused by:</p><ul data-start="1186" data-end="1429"><li data-start="1186" data-end="1210"><p data-start="1188" data-end="1210">Normal wear and tear</p></li><li data-start="1211" data-end="1237"><p data-start="1213" data-end="1237">Plating wear or fading</p></li><li data-start="1238" data-end="1252"><p data-start="1240" data-end="1252">Tarnishing</p></li><li data-start="1253" data-end="1281"><p data-start="1255" data-end="1281">Improper care or storage</p></li><li data-start="1282" data-end="1319"><p data-start="1284" data-end="1319">Exposure to chemicals, chlorine or harsh cleaning products&#xA0;</p></li><li data-start="1320" data-end="1364"><p data-start="1322" data-end="1364">Damage from impact, bending, stretching, pulling, friction or accidental breakage&#xA0;</p></li><li data-start="1320" data-end="1364"><p data-start="1322" data-end="1364">Lost charms, connectors, stones, pearls, or decorative add-ons</p></li></ul><article tabindex="-1" dir="auto" data-turn-id="request-WEB:6fe555f2-f6be-48a2-92a7-10c97aac5e6c-48" data-testid="conversation-turn-98" data-scroll-anchor="true" data-turn="assistant"><div tabindex="-1"><div data-message-author-role="assistant" data-message-id="e5c6c7df-4e1e-47e3-b02e-90f679ee99ff" dir="auto" data-message-model-slug="gpt-5-3"><br></div></div></article><h2 data-start="1679" data-end="1706" style="text-align: center;" id="spark-warranty-coverage">Spark Warranty Coverage</h2><ul><li>30 Day Spark Warranty</li></ul><p data-start="691" data-end="883" style="margin-left: 40px;">If your permanent piece is lost within the first month due to a manufacturing issue, we will offer a one-time <strong>complimentary replacement chain</strong>. Please note that charms, connectors, or other add-ons are not eligible for replacement.</p><p data-start="691" data-end="883" style="margin-left: 40px;">For one-time 30-day replacement offers, your replacement must be redeemed within 30 days of the original purchase date. If you&#x2019;ve been offered a discount toward a replacement, you&#x2019;ll have until the end of your one-year warranty period to redeem it. After the applicable warranty period has expired, replacement and discount offers will no longer be valid.</p><ul><li>After 30 Days to 1 Year&#xA0;</li></ul><p data-start="885" data-end="1022" style="margin-left: 40px;">If you experience Spark manufacturing issues within the first year of your Spark purchase date, you may reach out to our team at <a data-fr-linked="true" href="mailto:info@leahalexandra.com">info@leahalexandra.com</a>. Our team may guide you towards a repair or discounted replacement chain. Kindly note that each claim is handled on a case-by-case basis, and outcomes may differ depending on the nature of your claim.</p><ul id="isPasted"><li>Re-Sparks</li></ul><p data-start="885" data-end="1022" style="margin-left: 40px;">Your Spark piece is eligible for complimentary re-Sparks at any time, at any of our Spark Studio locations. Please be advised that re-Sparks not done at an LAJ Spark Studio will void any remaining warranty coverage for your piece.&#xA0;</p><p data-start="885" data-end="1022" style="margin-left: 40px;">For non-LAJ pieces, we&apos;re glad to offer a re-Spark service for a $15 fee at any of our Spark Studio locations; however, please note that no warranty coverage will apply.</p><p data-start="1024" data-end="1413"><em><strong>Please note: Spark pieces with clasps and Spark chain rings are not covered under our Spark Warranty. The Spark Warranty also excludes charms and add-ons.</strong><br></em></p><p data-start="1024" data-end="1413" style="line-height: 1;"><br></p><h2 data-start="1024" data-end="1413" style="text-align: center;" id="caring-for-your-spark-jewelry">Caring for your Spark Jewelry</h2><p data-start="1024" data-end="1413" id="isPasted">Spark jewelry is designed for continuous wear and proper care is important. We recommend avoiding chlorinated pools, hot tubs, and harsh chemicals, as these can weaken the metal and cause premature wear. If you plan to swim in chlorinated water, we recommend cutting the chain at a jump-ring for later re-welding, or adding a clasp so the piece can be removed when needed.&#xA0;</p><p data-start="1024" data-end="1413">Learn more about how to take care of your regular <a href="https://leahalexandra.gorgias.com/app/settings/help-center/101835/articles">Jewelry</a><a href="https://leahalexandra.gorgias.com/app/settings/help-center/101835/articles" target="_blank" rel="noopener noreferrer">&#xA0;</a>or <a href="https://leahalexandra.gorgias.com/app/settings/help-center/101835/articles" target="_blank" rel="noopener noreferrer">Spark</a> pieces.</p>

Spark Warranty

Spark jewelry is designed for continuous wear, but proper care will help maximize its lifespan. We recommend avoiding:. Chlorine and chemicals can weaken metals over time and accelerate wear. If you regularly swim in chlorinated water, we recommend e

<h2 id="isPasted">Caring for Your Spark Jewelry</h2><p>Spark jewelry is designed for continuous wear, but proper care will help maximize its lifespan.</p><p>We recommend avoiding:</p><ul data-spread="false"><li>Chlorinated swimming pools</li><li>Hot tubs</li><li>Harsh chemicals</li><li>Cleaning products</li><li>Beauty products that may affect metal surfaces such as perfumes, colognes, lotions, oils etc.&#xA0;</li></ul><p>Chlorine and chemicals can weaken metals over time and accelerate wear.</p><p>If you regularly swim in chlorinated water, we recommend either:</p><ul data-spread="false"><li>Having your chain professionally cut at a jump ring and re-welded afterward, or</li><li>Adding a clasp so the piece can be removed during swimming.</li></ul><p>Please refer to our <a href="https://leahalexandra.gorgias.help/en-US/how-do-i-care-for-my-jewelry-4846534" target="_blank" rel="noopener noreferrer">Jewelry Care Guide</a> and <a href="https://leahalexandra.gorgias.help/en-US/how-do-i-care-for-my-permanent-and-fine-welded-pieces-4846546" target="_blank" rel="noopener noreferrer">Spark Care Guide</a> for complete care instructions.</p>

Caring for Your Spark Jewelry

By accessing, designing, or placing an order through the Custom Spark Builder, you acknowledge and agree that:. By placing an order, you acknowledge that you have read, understood, and agree to all applicable LEAH ALEXANDRA INC. policies, including t

<h2 id="isPasted">Custom Spark Builder Terms &amp; Conditions</h2><p>By accessing, designing, or placing an order through the Custom Spark Builder, you acknowledge and agree that:</p><ul data-spread="false"><li>All Custom Spark Builder and Spark Studio pieces are personalized, made-to-order products and are final sale.</li><li>Orders cannot be cancelled, returned, exchanged, refunded, or converted to store credit once production has begun.</li><li>Handmade jewelry will naturally vary in sizing, spacing, placement, proportions, and appearance. These variations are not defects.</li><li>Natural gemstones, pearls, birthstones, and genuine materials naturally vary and are not considered defects.</li><li>Product images, previews, mockups, and renderings are illustrative only and may differ slightly from the final handcrafted piece.</li><li>LAJ reserves the right to arrange design elements in the manner deemed most secure, balanced, and aesthetically appropriate.</li><li>Certain chain styles may not be compatible with every charm, connector, clasp, or design option.</li><li>Different metal types may age, wear, and appear differently over time.</li><li>Charms, connectors, stones, pearls, and decorative add-on components are delicate by nature, are not repairable if damaged through wear or accidental breakage, and are not covered under the Spark Warranty.</li><li>Special requests submitted during checkout are not guaranteed unless expressly confirmed by LAJ.</li><li>Complimentary re-sparks apply to LAJ permanent jewelry chains only and require the original order number.</li><li>All purchases remain subject to LAJ&apos;s Final Sale Policy, Spark Warranty, and Jewelry Care Guidelines.</li><li>By completing checkout, you confirm that you have reviewed your design selections and understand that minor variations resulting from handcrafted production and natural materials do not constitute manufacturing defects or products materially different from those ordered.</li></ul><h3 id="policy-acknowledgement">Policy Acknowledgement</h3><p><strong><em>By placing an order, you acknowledge that you have read, understood, and agree to all applicable LEAH ALEXANDRA INC. policies, including the Final Sale Policy, Spark Warranty, Jewelry Care Guidelines, and these Terms &amp; Conditions.</em></strong></p>

Terms & Conditions

Leah Alexandra 

Learn about our Online Custom Spark Builder and Spark Studio (Permanent Jewelry), including final sale policies, warranty coverage, jewelry care, design information, and important terms before placing your order.

CUSTOM SPARK BUILDER POLICY

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What is your cancellation policy?