Terms & ConditionsUpdated 5 hours ago

Custom Spark Builder Terms & Conditions

By accessing, designing, or placing an order through the Custom Spark Builder, you acknowledge and agree that:

• All Custom Spark Builder and Spark Studio pieces are personalized, made-to-order products and are final sale.
• Orders cannot be cancelled, returned, exchanged, refunded, or converted to store credit once production has begun.
• Handmade jewelry will naturally vary in sizing, spacing, placement, proportions, and appearance. These variations are not defects.
• Natural gemstones, pearls, birthstones, and genuine materials naturally vary and are not considered defects.
• Product images, previews, mockups, and renderings are illustrative only and may differ slightly from the final handcrafted piece.
• LAJ reserves the right to arrange design elements in the manner deemed most secure, balanced, and aesthetically appropriate.
• Certain chain styles may not be compatible with every charm, connector, clasp, or design option.
• Different metal types may age, wear, and appear differently over time.
• Charms, connectors, stones, pearls, and decorative add-on components are delicate by nature, are not repairable if damaged through wear or accidental breakage, and are not covered under the Spark Warranty.
• Special requests submitted during checkout are not guaranteed unless expressly confirmed by LAJ.
• Complimentary re-sparks apply to LAJ permanent jewelry chains only and require the original order number.
• All purchases remain subject to LAJ's Final Sale Policy, Spark Warranty, and Jewelry Care Guidelines.
• By completing checkout, you confirm that you have reviewed your design selections and understand that minor variations resulting from handcrafted production and natural materials do not constitute manufacturing defects or products materially different from those ordered.

Policy Acknowledgement

By placing an order, you acknowledge that you have read, understood, and agree to all applicable LEAH ALEXANDRA INC. policies, including the Final Sale Policy, Spark Warranty, Jewelry Care Guidelines, and these Terms & Conditions.