Leah Alexandra Jewelry

<p>Gift Cards are not replaceable if lost, stolen or damaged.</p>

Gift Cards are not replaceable if lost, stolen or damaged.

What if I lose my Gift Card?

GIFT CARDS

How do I book an appointment?

What is your cancellation policy?

How much do Spark bracelets cost?

Can my piece be custom-made with a clasp?

How many charms do you offer?

Can I switch my spark bracelet to the other wrist?

What happens if my spark bracelet breaks or stretches?

What is your Spark Warranty?

Can I remove my spark piece at home if needed?

How do I care for my welded (Spark) pieces?

What happens if I need to remove my welded jewelry?

WELDED JEWELRY

In-Store Purchases Return & Exchange Policy

Final Sale & Non-Refundable Items

Can my welcome discount be used in-store?

Pre-Order & Made-To-Order Items

LAJ purchased from other retailers

In Person Sample Sale Return & Exchange Policy

IN-STORE POLICIES

Can I pick up my order in person?

Can I modify or cancel my order?

Can I change the shipping address on my order?

My tracking says delivered, but I haven’t received my order. What should I do?

How will my jewelry be packed?

Do you offer gift wrapping or gift notes?

What is CHECKOUT+?

ONLINE ORDERS

Sale & Discounted Items

Sample Sale Return & Exchange Policy

PROMOTION & SALE POLICIES

Before You Purchase

Design & Production

Materials & Wearability

Custom Builder Warranty

Caring for Your Spark Jewelry

Terms & Conditions

Warranty, Wear & Policy

CUSTOM JEWELRY BUILDER

Is your jewelry Hypoallergenic and Nickel-Free?

What materials are your pieces made from?

Is Gold Vermeil or Goldfill the Same as Solid Gold?

Are your gemstones real?

Where are your gems sourced from?

How do I put a photo in my locket?

Requesting modifications to existing pieces?

PRODUCT INFORMATION

Pricing

Taxes & Duties

PRICING INFORMATION

How do I care for my Jewelry?

How do I care for my permanent and fine welded pieces?

What to know about wearing stones?

How to care for Herringbone chains?

WEAR & CARE

Chains & Necklaces

Bracelets & Anklets

Rings

Ring Resizing

SIZE GUIDE

What is a Digital Gift Card?

When can I expect to receive my Digital Gift Card?

I can't seem to find my Digital Gift Card, where did it go?

Are Gift Cards final sale?

Where can I use my Gift Card?

When does my Gift Card expire?

What is your Warranty?

Do you offer a repair service?

My Spark item broke. How can I get it fixed?

WARRANTY & REPAIR

Online Purchases Returns & Exchanges Policy

How to return or exchange my item(s) online?

Returns with CHECKOUT+

Exchanges

Final Sale Items

Promotional Codes

RETURN & EXCHANGES

What is Shop Pay?

Which countries can use Shop Pay

How do Shop Pay Installments work?

Are Shop Pay Installments available for in-store purchases?

Can I return an order paid with Shop Pay Installments?

When will I see my refund?

Who do I contact for Shop Pay payment issues?

SHOP PAY INSTALLMENTS

What if I lose my Gift Card?Updated 7 months ago